Purpose: This course is designed to develop the students’ ability to communicate
positively and effectively both, orally and in written form in their working
environment.

Content: Content includes, definition of terms, theory of communication, qualities of
good communication, oral communication (general, telephone technique,
non-verbal communication), Written communication (letter writing, orders,
instructions, notices, report writing, memos, messages), Meetings (Agenda,
Procedure, and Minutes)

Duration: 60 hours